Experience and Credentials


Business experience


I offer clients extensive experience in legal and professional services (partnerships), outsourcing/offshoring and retail. Over the years I have worked with culturally diverse teams and specialised in delivering business change programmes to international and global businesses, working to overcome organisational issues such as fear, loss of control and mis-trust.


Clients and colleagues describe me as trustworthy, insightful, and deeply respectful and someone that can be relied upon in good times and bad.  I also came to realise that learning from failure and understanding why things go wrong is just as important as the sense of satisfaction and the thrill of success when things go well.


Coaching experience – one-to-one and groups

My work is a mix of one-to-one, leadership team and team coaching where I typically work with groups of up to 8 although I have worked with groups of up to 25.  My preference, however, is the intimacy of smaller groups where the dynamics of interpersonal relationships can more easily be experienced by all members.  This leads to greater group cohesion, better outcomes and where any earlier tension gives rise to new insights which in turn helps members to understand, appreciate and embrace individual differences. I work with teams at all stages of development from formation to adjournment (endings).


My current coaching clients include:

  • The Lucinda Ellery Hairloss Consultancy
  • Henley Business School
  • Ernst & Young


Qualifications and training

I have an MSc in Coaching & Behavioural Change (with distinction) from Henley Business School and I am a registered Executive coach and coach on the school’s Executive MBA programme. Clients include leaders from Europe, the US and Asia, and from a range of sectors and disciplines.


I am fully insured and a member of APECS (Association for Professional Executive Coaching & Supervision) and keep my practice relevant and ethical through regular coaching Supervision and ongoing professional development with specialists in my field.




Karen Hayns


Future Perfect Consulting, Uncle Toms Cabin, School Road, Wooburn Green, Buckinghamshire, HP10 0HF